At Kérastase, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt. Please note that items purchased from must be returned to They cannot be returned to a Kérastase Consultant Salon or any other authorized retailer. Please note: Engraved items are not eligible for returns.

– Click here to initiate your return. Enter your Order ID & email address to begin.

– Select the item(s) you would like to return. Print the return label and packing slip. Please note, customers are responsible for return fees.

– Pack your item(s) in the original packaging if possible. Please include the packing slip inside the packaging. Secure the return shipping label to the outside.

– Drop your return at a UPS location.

– Please allow up to 7 business days for your return to be processed and payment refunded, excluding the cost of shipping your return, to your original form of payment.

Please return by carrier of choice to the shipping address listed below:

Kérastase USA Returns Department
1620 Stateline Rd W
Southaven, MS 38671

Refunds on shipping are credited only when an item is incorrectly shipped, arrives defective or damaged.

Due to U.S. Department of Transportation/USPS shipping regulations, the following products are required to ship by ground within the United States:

  • Densimorphose Treatment Mousse
  • Mousse Bouffante
  • VIP (full & travel size)
  • Laque Dentelle (full & travel size)
  • Laque Couture (full & travel size)
  • Laque Noire (full & travel size)
  • Fresh Affair (full & travel size)
  • Elixir Ultime Bi-Phase Spray Oil (full & travel size)
  • Traitement Intensif Anti-Affinement
  • Serum Therapiste (regulated if more than 119 gallons)
  • Elixir Ultime Oil (regulated if more than 119 gallons)
  • Elixir Ultime Oil (regulated if more than 119 gallons)

If your return contains one of these products, the entire shipment must be ground shipped.

If your return DOES NOT contain one of these products, please ensure that your return shipper DOES NOT display an ORM-D sticker.

If you buy Kérastase products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

Returns for purchases made in a Kérastase Consultant Salon may not be returned to

If you should need further information regarding the return of any Kérastase products, please do not hesitate to call us at 1-877-254-9949, and we will be happy to assist you in the best possible way.


At Kérastase, we are proud of our selective distribution to luxury salons nationwide. If you are interested in joining our elite group of salons, please visit the For Professionals page. Some of the benefits of becoming a Kérastase Consultant Salon include:

  • Selective direct distribution to top 1% of salon base in the US
  • Affiliation with industry leaders in every market
  • Public relations
  • High performing products with patented technology
  • Elevated salon experience for clients = point of differentiation
  • Semi-annual business review and continual in-depth business analysis
  • Consistent in-salon support via EBC or EA for initial launch training and on-going product knowledge
  • Merchandising and collateral support
  • Exclusif K Rewards Program
  • Salon Expert Program